The specifications of the
LONGTIME® label

2. Production line
The manufacturer has the processes in place to control and maintain consistently high manufacturing and assembly quality during the production phase.

3. Logistics
The manufacturer reduces risks to the reliability of components and assemblies through efficient quality processes for managing supply, packaging, storage, handling and transport conditions.

4. Supply chain
Within its value chain, the producer details the performance of its quality management linked to the reliability of its suppliers’ goods or services in direct relation to its manufacturing phases.

5. Reliability plan
The producer provides a history of product versions and identifies the changes implemented to improve product durability.

6. Breakthrough technology
The manufacturer provides information on the share of breakthrough technology embodied in the product, and identifies the functions associated with it. He demonstrates the reliability of this technology, all the more so if it concerns a primary function. This applies to both hardware and software innovations.

7. Breakdown rate
The producer tracks actual failure rates and/or indicators by product part in order to monitor product reliability at least until the last unit of the model concerned has been put on the market.

8. Product identification
The producer uses a method that allows unequivocal identification of the product and its version by interested parties in order to maximize maintenance and failure management processes.

9. Completeness of usage information
The manufacturer publishes a manual detailing the product’s use and care instructions, and provides the user with a maintenance plan. This information, which is also available online, must be exhaustive and relevant in order to reduce exogenous failure rates and encourage responsible use.

10. Usage information format
The manufacturer publishes a clear, simple and accessible user and maintenance manual (font size, vocabulary, language and print quality), so that it can be easily understood by end-users.

11. Prolonged immobilization
The manufacturer identifies the risks of failure associated with prolonged product downtime. He informs the end user of the conditions of use necessary to prevent these risks.

18. Spare parts availability time
The availability time for spare parts is at least equal to the expected service life of the product category and its individual parts. The availability period is measured from the time the last unit of the model concerned is put on the market.

19. Accessibility of spare parts to target audiences
The producer ensures the availability of spare parts for the target groups normally suited to the category of parts..

20. Terms and conditions for the sale of spare parts
The manufacturer details the terms of sale of its spare parts. They reflect the product nomenclature and are not sold as a group, unless justified by coherent and verifiable design, calibration and/or economic reasons.

21. Spare parts prices
The value of a spare part may not exceed a maximum percentage of the recommended selling price excluding VAT. A tolerance is allowed for parts whose PRU exceeds the specified percentage.

22. Shipping costs for spare parts
The producer delivers the spare parts at the actual cost of shipping and preparation, or offers alternative solutions that reduce the cost of receiving the parts.

23. Spare parts delivery times
The manufacturer demonstrates its ability to supply spare parts to interested parties within 5 working days.

24. Documentation of failure scenarios
The manufacturer makes available relevant information and instructions for resolving failure scenarios and/or implementing the maintenance plan. These are also adapted to the product category and target audience groups.

25. Support for fault diagnosis
The producer communicates information and/or deploys diagnostic support mechanisms to help identify failure scenarios.

26. Reset settings and passwords
In the event of repair or transfer to a third party, the product’s user data management processes enable secure, high-performance reuse.

27. Software
The manufacturer ensures that the original performance of its product is maintained when updating the operating system and/or firmware, and differentiates between evolutionary and corrective updates. Users are informed of the consequences of updates, and their consent is required.

28. Internal failure resolution policy
In the event of product failure, the manufacturer pursues a policy of repair or reconditioning rather than replacement, unless repair is more expensive than replacement, taking into account the wishes of users.

29. Service contact
The producer demonstrates that the opening of an after-sales service file does not exceed 2 working days and that the average time taken to resolve the file encourages repairs.

30. Return services
The manufacturer provides end-users with return services adapted to the product category and consistent with its distribution network, regardless of the status of warranties

31. Return condition
The return of the original packaging cannot be demanded for the repair of the product, as long as it is packaged and protected as much as it could have been at the time of purchase.

32. Useful product
In its network, and for product categories considered “highly useful”, the manufacturer minimizes the repair process time until the product is returned to the end-user.

33. Warranty time
The warranty period with presumed anteriority of defect may not be less than 24 months.

34. Warranty exclusions
In its general warranty conditions, the manufacturer does not introduce any abusive exclusion(s) with regard to the normal use of the product.