Smartphones have become indispensable companions in our daily lives, but are they all designed to last? Do they really stand the test of time and new technologies? That’s what we’re trying to answer…
For this analysis, we adopt a collaborative approach, involving various stakeholders such as manufacturers, distributors, repairers, experts and users. The aim is to ensure that our benchmark reflects best market practice and the most demanding standards in terms of durability and reparability.
Do you have a smartphone ?
We are looking to gather user experiences in order to understand the specific features of these products in terms of reliability and repairability.
We’d be delighted to hear from you, so thank you in advance for the 3 minutes you can spare!
Thank you to those who responded to our expert surveys. We have been able to draw up a version of our sector benchmark that is open to consultation – i.e. not definitive. You can browse through it by clicking on the button below, and send us your comments.